Refund and Returns Policy
Last Updated: August 2026
Customer Satisfaction
We want you to be satisfied with your purchase. If there is a problem with your order, please contact us and we will review the issue and work with you toward an appropriate resolution.
Returns and refunds are handled according to this policy and applicable law.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
Return Eligibility
You may request a return within 90 days of the delivery date, subject to the conditions of this policy.
We accept eligible returns for:
- Defective products
- Damaged products
- Incorrect products
- Eligible products that are not defective and are returned in accordance with this policy
Returned products may be inspected to verify their condition and eligibility for a refund.
How to Request a Return
1. Contact Us First
Before sending an item back, contact us at:
- Email: contact@hothobbycards.shop
- Phone: +1 (269)-257-4337
Please provide your order number and, when applicable, clear photographs and a brief description of the problem.
2. Wait for Return Instructions
We will review your request and provide return instructions when the return is approved.
Please do not send a return to our address without receiving return instructions from us first.
3. Ship the Approved Return
Once your return is approved, follow the return instructions we provide.
Returns should be shipped using a trackable shipping method. We recommend retaining your tracking information until your return has been received and processed.
If we specifically require an insured shipping method, we will communicate that requirement when providing your return instructions.
Return Shipping Costs
For an item that is defective, damaged, incorrect, or otherwise the result of an error on our part, we will provide an appropriate resolution in accordance with applicable law and our return instructions.
For eligible returns that are not due to an error on our part, return-shipping costs may be the customer’s responsibility unless otherwise stated at the time the return is approved.
Refund Process
Once an approved return is received, we will inspect the returned item.
Approved refunds will normally be processed within 7 business days after the return has been received and inspected.
Refunds are issued to the original payment method used for the purchase.
Refunds are processed in U.S. dollars (USD).
Where applicable, original shipping charges will be refunded in accordance with the circumstances of the return and applicable law.
We do not charge restocking fees.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at contact@hothobbycards.shop.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging when relevant
Depending on the circumstances, we may provide a replacement, refund, or another appropriate resolution.
In some cases, we may not require the item to be returned. We will tell you if that applies to your order.
Condition of Returned Items
Products should be returned in the condition required for the applicable return to be accepted.
Certain products may have specific return requirements because of their nature, packaging, condition, or potential for damage. Any applicable requirements will be communicated before the return is shipped.
Nothing in this policy limits rights that cannot legally be excluded or restricted under applicable law.
Contact Information
If you have questions about a return or refund, please contact us.
hothobbycards.shop
Address:
3110 Shiloh Road, Suite 100
Richardson, TX 75082
United States
Phone: +1 (269)-257-4337
Email: contact@hothobbycards.shop
Business Hours:
Monday – Saturday: 9:00 AM – 10:00 PM Central Time
Sunday: Closed